Shipping & Returns Information SHIPPING - AUSTRALIA
All shipping is carried out through Australia Post. If you are not home at the time of delivery, your parcel will be taken to the nearest Post Office for collection. We understand that many people are not home during business hours, and in that case suggest having your order sent to a business address. Shipping is a charged at a flat rate per order no matter where you live in Australia. If you are a international customer please find information further down the page. Current postage prices are listed below: AusPost Express Post Service with Insurance - from $17.70
Delivered next day if posted on any business day Monday to Friday (You must place your order before 3pm AEST, be located within the Australia Post Express Post network.) When you checkout our system will provide you with an exact shipping cost and estimated delivery time based on your postcode and the total weight of your order.
Insurance covers you if the goods get lost or don't arrive. FREE DELIVERY No Insurance - Free. Simply spend $99 or more to qualify!
Delivered in 5 - 7 business days anywhere in Australia. There is no insurance on this method. If you would like insurance on your parcel please choose one of the other methods of postage. Standard Delivery - Only $6.95 flat rate unless otherwise stated in product information
Delivered in 5-7 business days anywhere in Australia. There is no insurance on this method. If you would like insurance on your parcel please choose one of the other methods of postage. SHIPPING - INTERNATIONAL
Delivered in anywhere around the world. International shipping is carried out through Australia Post. When you checkout our system will provide you with an exact shipping cost and estimated delivery time based on your country and the total weight of your order. If you have any questions, please contact us.
International Airmail
Air mail is the standard service accommodating overseas parcels.
Speed: 3-12 days*
Tracking: Not available
Signature on delivery: No * Standard to delivery times between metropolitan areas of major cities and excludes time in customs if available, and may be subject to delay due to causes outside of Australia Post's control. FREE SHIPPING
From time to time we offer free shipping promotions, when you choose free shipping your item will be sent via standard delivery with no insurance. Free shipping is not valid for international orders. MONEY BACK GUARANTEE & REFUNDS
Getsteffed offers a money back guarantee on the authenticity of every product we sell, we only sell genuine products with a full warranty. Product warranties are held with the manufacturers with a minimum 12 months. Getsteffed will not exchange or refund goods unless they were damaged or faulty when purchased. If you have simply changed your mind or wish to cancel your order and want a refund a 10% restocking fee is applicable (goods must be unopened, undamaged and unused including packaging) as we have to cover bank and stocking charges, alternatively we can provide a store credit for the full value of your purchase. Please note that we are unable to accept returns on any 'wet products' as we have no way to ensure that they are un-contaminated. If you wish to return something you must contact us before returning anything to obtain the appropriate Product Return form. It is your obligation to pack returned products satisfactorily so that they arrive back with all seals intact. Any Product that arrives back damaged, leaked or opened will simply be returned to you. Sorry we cannot refund freight charges on delivery and return of goods and all returns must be with in 14 days of purchase. STOCK
Whilst we always try to stock ample levels of all items we do sometimes become out of stock of some products. In this case you will be emailed and informed of the expected delay. The general delay is usually only 3 - 5 days. GOODS DAMAGED IN TRANSIT
If your products are damaged in transit please contact us to organise a replacement. LIABILITY
At the time of ordering, it is your obligation to enter the correct delivery address details. If you are having your parcel delivered to a business address, you must include the company name. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. Unless your postage option includes insurance we will not accept liability for any loss or damage during delivery or arising from a late delivery as this is handled by Australia Post. Orders can take up to a maximum of 14 days for delivery although we always endeavor to get it to you quicker if possible. We always do our best to provide products on time to our customers. In the event that delivery is delayed you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place. We will always endeavor to follow up any missing or lost parcels with Australia Post on your behalf and do everything in our power to rectify the situation. Please be aware that large international orders can be subject to customs charges, and it is your responsibility to look into this before ordering from us.
METHOD OF REFUNDS
Getsteffed will refund you through your original payment method; however this does not include any delivery charges or our 10% restocking fee. | 